Xfinity x1 audio settings Now when I go to the Xfinity store I have to “request” an un-used box. If the cable box sent out the audio from a stereo program correctly labeled as a stereo audio signal, then the audio receiver could apply something like Dolby Pro-Logic to 1. I have X1. Press the xfinity button on your remote. It is especially worse when something isn't live tv. Sunday, October 22nd, 2023 9:06 PM. Refer to your channel info for more information. Official Employees are from multiple I'm not getting 4K from my Xfinity set top box It's not recognizing the TV's 4K Output Xfinity Set Top Box - XG1v4 (VOR 16:9 1080p 60 HD (Best Available)TV - 65" Class The TV picture is pixelated or frozen, and the audio lost, on many programs. We can help. We do not have a sound bar. Xfinity Community Forum. My Audio is cutting out on all channels. After connecting your surround sound system to your Xfinity X1 box, it’s important to configure the audio settings to ensure optimal sound output. Most HDMI connected devices and television have this feature. Come on Comcast get your act together. This replaced the cable box which was About once a week or more, randomly and sporadically, when I start up my Samsung TV using X1, the audio is silent. 0 cable (18Gbps) for high quality video and audio. @tstack I also have a Samsung QN90a. U. I am an Official Xfinity Press the xfinity button on your remote. Again, it may take menu settings on the TV to enable it. My full in-depth review of the Xfinity X1 box and platform. You cannot hear the announcers, the crowd mike mix is too high. 1. Sound Cutting Out. Closed My cable tv audio is working but there is no video. then run HDMI from The Spanish audio feed shows up if a "SAP" feed is present. Some channels are fine but then change to another I'm getting really horrible audio quality almost all the time on my Xfinity TV service. 1 have the Xi6 Wireless box as well as a wired DVR box (XG1v4) - and I noticed something very interesting I am hoping others can explain, or one of our Xfinity experts can Xfinity Community Forum. I know we can figure this out. Saturday, May 2nd, 2020 3:00 AM. Lasts less than 10 seconds, then recovers. 3. 1 allowed the program to play in 5. +2 more. CCDevinC +10 more. But, in my experience, the problem with stereo content being wrapped in a 5. go to audio . Have not noticed any sound dropouts recently. I I hope your day is going well so far. It is reported that the Xfinity X1 may experience sound skipping with Dolby Digital audio. The lg remote works fine @XfinityKrista You are aware that those exact directions that do NOT work are the exact reason I wrote this post. Sounds gets garbled but if I change the channel, the other channel audio is fine and when I return the problem channel, the sound is fine. We are a team of experts who are dedicated to resolving audio and sound issues such as this over social media. Power on both the TV and the X1 TV Box. Learn how to troubleshoot audio issues with Xfinity TV. Select "Xfinity Support" from that Now the font size is extremely small and there doesn't seem to be a way to change that in the Peacock streaming settings for TV. What you are describing usually means the TV does not have a good connection to the input, the wrong • Device Settings include options for closed captioning, video resolutions, audio settings and light brightness of your set-top box. The only solution seems to be restarting the cable box. It occurs on live channels and apps. I want to listen to my audio directly from the red&white audio output of the XG2 box itself, rather than from my connected monitor or Since audio is working after a reboot, I would recommend checking the HDMI-CEC settings. Xfinity audio dropouts can occur due to various reasons such as loose or damaged cables, network outage, old or faulty equipment, or SAP/MTS settings Verify that your box is set to main audio. I believe I've got someone from your social media (Twitter) team helping me. Navigate to Device Settings > Audio > Bluetooth My audio and video frequently de-sync, particularly when using the YouTube app. Xfinity For full functionality of this site it is necessary to enable Sounds cuts off in my 2 TV s Thursday, November 9th, 2023 7:13 PM. At a high level, you need a 4K capable X1 box (models Xi6 (wireless box) or XG1v4 (wired/main outlet)). Contributor The "To:" line prompts you to "Type the name of a person". I looked at settings/device preferences/audio on the cable box and tried stereo/auto select/expert and it If the TV has optical out, it should also work to use that to connect the audio device. No Bluetooth under audio. Closed. Xfinity has launched an early preview of a new ARC is 'output' from TV to soundbar. I can see this happening to maybe 1 of the TVs, but all 3 is strange. X1. The first time they said this, I took time off from work to meet the technician at my mother's house. Press and hold the SETUP button and wait until the LED I changed nothing else when I went from frontier to x1. The app typically relies on the device's audio settings. On some HD channels my audio gets out of sync. Yesterday, August 7, an Xfinity tech came to my house and installed a new cable box. Regular Visitor • 6 Messages. Some @user_a4abd4, Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New After hooking everything up we have noticed on each tv that the audio is slightly out of sync. It usually returns after a few Change the sound settings on your touchscreen. Xfinity Support information "4K Ultra HD (UHD) and High . • Press the xfinity button on your remote, then select Check out this informational video to learn more about the Xfinity X1 On-Screen Guide and DVR functions. Scroll to the The first few steps we will need to try are resetting the cable box, checking the audio settings on the cable box and reconnecting the audio equipment to the cable box. 5. Coincidentally, I received a text last week from Xfinity that they were The "To:" line prompts you to "Type the name of a person". Device settings/audio/. I've read the detailed instructions telling me to go to Settings-> Device Settings -> Audio and then Hello @user_3a60b6! Thanks so much for taking a moment out of your day to leave a post on our community forum. Every few minutes the audio, or video, or both will freeze. Sorry to hear you're still experiencing trouble with this. 2. The issue is that the audio cuts out for a couple seconds sporadically during live TV as well as on DVR @andyross. If you are using the TV box, you have to open the main YouTube sound stops working completely often on our Xfinity cable box. 1 Message. user_wm7c20. If you do not have one currently, you can go to your Learn how to turn audio description on or off for Xfinity X1. Trouble with TV sound. Could you please @gmiller60654 thank you so much for reaching out for help with your audio issues with Showtime. Not all TV channels are broadcasting in Dolby Digital audio format. - As you are typing a drop-down list appears. Learn more about SAP indicators, filters and transport bar on Xfinity X1. 0 cable. Navigate to the settings menu and ensure that the audio output Hi, Melissa197322 and Tommy6o9gunzz. It certainly should, but it doesn't. Cannot find the message icon you refer to. The only items there are Audio Language (SAP) Reset and Going in the Audio settings on my X1 Box: I only have 2 choices for "HDMI Audio Output" 1 = "Auto Detect Dolby Digital" - Which if I select - I get NO Audio for a TV channel or Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. I can replay the sound glitch on Xfinity. go to device settings . I have tried setting the HDMI cable to auto setting and When I select Expert mode with my X1 4k box xg1v4 sometimes I get Dolby digital plus but sometimes I get just Dolby digital and 2. It's like someone is gargling or the sound is coming I bought a new sound Rockville audio system and cannot figure out how to pair it with my xr11 remote. Home. So I go to the screen asking if I want to reset my audio so SAP isn't the default when a SAP feed is present, and It's important to note that I had this exact same setup with a previous (non-4k) Xfinity box and did not have this problem. Hey @srube, Thank you for visiting our official Xfinity Forums Community support page. You can get to the Audio Language (SAP) Reset from Device For the past couple of days our TV audio and/or video will momentarily freeze. Follow the steps If I turn off the soundbar the audio from the X1 comes through the TV speaker just fine (through coax). Xfinity TV Audio Issue Troubleshooting . As you are typing a drop-down list appears. The channels this happens on most Learn how to manage the audio language and mode or the menus and guide language on the Xfinity X1 On-Screen Guide. We greatly appreciate you taking the time to share your experience regarding the Xfinity Just had my x1 box replaced yesterday with a 4k box and the volume is extremely low. Get to the X1 Accessibility Home Hello Comcast nerds! Looking for some help with audio issues I've been having for years. Can you provide me with details on where the sound is going in and out like with our device or streaming. You can check your sound settings from your cable box by visiting Settings > Device Settings > Audio > HDMI Audio Output and select Expert Mode. By any chance did you X1. You Hi @vlawde . audio on an xg1v4 set top box. Xfinity For full functionality of this site it is necessary to enable During the Major League Baseball playoff games. 1. arental Controls allow you to restrict viewing on y Have an XG1v4 connected to an AVR via HDMI. 0. 1 channel pass-through via HDMI ARC. Your X1 TV Settings/Device Settings/Audio - the only two options are Audio Language (SAP) and HDMI Audio Output: Stereo. Can someone Changing the X1 audio setting from Expert Mode to Dolby 5. Here are the steps I followed to program my remote so that it controlled both my tv and my audio receiver:. We started having pixelation and audio issues on most channels a couple of months ago. It might help to set your X1 audio I am an Official Xfinity Employee. What do I need to do to get audio through the speakers in my ceiling? X1. We ask that you post publicly so people with similar When adjusting the sound using my x1 remote if using up volumn it doesnt stop until max out same as if you click down it goes to zero sound. I have reset the box and checked the audio settings on the box but nothing helps. Highlight the Audio Options/SAP button on the playback controls and press OK. It is recommended to set to Stereo output if you are experiencing such behavior. Took him less than 5 minutes. Audio cuts in and out and it’s not my cables, box etc. Learn how to set your preferred audio language for the programs you watch and record on the Xfinity Stream Portal. . Unfortunately, some other programs sound better in Expert Mode and until the Once you have connected your Dolby ATMOS compatible stereo system to your X1 TV Box with an HDMI cable, visit Settings > Device Settings > Audio > HDMI Audio Output and select Next, go to the Audio section and choose Audio Mode, where you can select either Stereo or Surround. I use sound skipping, frames freezing and garbled audio We have been having issues with out TV sound and picture for months now. All BUT on the X1 BOX, the guide shows this show WITHOUT DD 5. I couldn't wait. If you use your TV's speakers or have only two speakers connected to your TV, you'll likely When you notice the difference of what is being displayed, have you happened to check the audio mode inside the set-top box to see if anything changes in there: Learn more about setting up Dolby ATMOS with your Xfinity X1 TV box. Xfinity If the troubleshooting steps remotely can't fix the issues that you're having our awesome Xfinity chat assistant will connect you with an agent to schedule for a technician to Audio Output Settings: First, check if the audio output settings on your Xfinity X1 Box are configured correctly. All cables and settings are the same on tv and receiver. I have tried to reset the box and no luck. For streaming apps with Dolby Atmos surround, Xfinity X1 outputs the audio signal in Dolby X1. Here is the information on the second box: Release 141. In this link: https://comca. Xfinity For full functionality of this site it is necessary to enable JavaScript. if so everyone is in need of new equipment I am an Official Xfinity Employee. In Device Settings > Audio > HDMI Audio Output there are 3 choices, Stereo, Auto Detect, and Expert Mode. Settings. • Parental Controls allow you to restrict viewing on your TV. You can change your video and audio Learn how to set up your voice remotes. We ask that you post publicly so people with similar questions may benefit from the conversation. With frontier when I wanted to hear audio from the receiver Go into Audio Settings on the box and click the option to reset SAP settings to default. Switch your audio settings on the X1 box to Auto Detect instead of Expert Mode. X1 Intermittent Sound Cut Out Skipping Audio You've reached the right place. Highlight Settings (the gear icon) and press OK on your remote. But thanks for the offer and, if they don't come through, I'll After further review, you can connect headphones via Bluetooth! Just press the Xfinity button on your remote >> go to the settings gear >> go to Device Settings >> Audio >> Xfinity Community Forum. st/3asOhUM you will see that, "4K UHD and I have a 4K cable box and I turned it on this morning and there is no sound. ESPN claims it is Here are some tips and tricks to help familiarize you with the new X1 guide. Select "Xfinity Support" from that I don't use the Xfinity apps very often, preferring other platforms for services like Netflix and Amazon Prime. I use an xg1v4 plugged into a Vizio tv. tap the B key on your remote to open the Accessibility Settings screen. I have TCL tv, Verizon Stream Soundbar (bang & olufssen), and the I am an Official Xfinity Employee. All other sound works fine - TV channels, Hi @user_c6204b Sorry to hear about your DVR audio. I am using HDMI direct connection to the TV. Look for options labeled Audio Sync, Audio Delay, You can program your Xfinity Voice Remote to work with your TV and audio/video (AV) receiver, like a sound bar and other pieces of audio equipment. This happens on at least 2 of my TV's. go to HDMI Audio Output select expert mode -the best available dolby sound will be passed through to your audio Audio: Connect Xfinity (Optical Out) to soundbar Optical input. user_9hnezp. Go to Sound. The syncing of the audio & video is inconsistent. connect the x1 to the TV in HDMI 1 or HDMI 2 (read tV manual to determine 4k input(s)). Typically, audio settings are controlled and managed through the sound device that is connect via optical audio. 1 . Have you checked your connection to confirm everything is finger tight with the Notified: My Comcast hasn't been the same since they advertised they were upgrading my service for 10G experience starting 8/25/23. com and on the Xfinity Stream app. The expert mode has to be changed to stereo. 1 envelope seems to happen with stereo Learn how to manage the audio language and mode or the menus and guide language on the Xfinity X1 On-Screen Guide. Alternatively, press the down arrow on Learn how to find and use the Accessibility Home screen and Settings menu on X1. This link will walk you through and assist you in adjusting The audio on my x1 box goes in and out. Device Settings include options for closed captioning, video resolutions, audio settings and light brightness of your set-top box. So far, upgrade has resulted in ESPN sound balance between the crowd mics / sound and the announcers is out of balance. If so, have you tried attaching the Xfinity box to The audio on other channels work correctly, It's just the GSN !! It's a basic cable box Please help this my 83 yr old mother's tv Please check out Fix your TV service using click on settings. Sunday, October 6th, 2024 5:34 PM. You need to make sure you have an XG1v4 model DVR for bluetooth option to show up. Reading thr Skip to main content. Yes, I have Xfinity internet, but I Over the past 2 weeks we have been having issues with our X1 box. I will find I have a new Samsung NEO QLED QN90A and I have a Xfinity X1 box. @user_8312f6 Thank you for reaching out to the Digital Care Team. A check mark will appear with the audio See more Connect Xfinity X1 (HDMI OUT) to TV HDMI input with a HDMI-certified High-Speed 2. Recommended HDMI Cable > Ensure your TV supports 5. Sometimes after hitting a button on the xr11 remote - and that's any button - there is a 5-8 second delay before the X1 box responds. @user_2vbp7v Thank you for reaching out via our Xfinity Forums. I was able to keep my X1 cable box audio on Auto Detect (Dolby Digital Plus) without sync issues by making the following adjustments on the QN90a TV: Go to All Settings. Rockville audio code. My system was working just fine until there was a complete outage of all Xfinity services a on 6/24/22 for about 4 hours or so in my area. I hate to hear this has been your experience. Please let us know if these steps helped resolve the issue. Sign in. Not all TV stations properly Hello Comcast nerds! Looking for some help with audio issues I've been having for years. Hope that helps. Weird but ok. From full screen video, press the down arrow on your remote to display the playback controls. Highlight Settings (the gear icon) and press OK on your remote; You can get to Audio Language (SAP) Reset from Device Settings > The sound settings on the x1 box has always been on Auto Detect Dolby I have a question about Xfinitys Xg1v4 box & sound. Is this user_sxw9dr Thanks for reaching out with your sound concern. Getting On the most used TV, the sound on all channels drops out about every 3 days and the only way to get it back is to unplug the X1 box and plug it back in and wait the 2 or 3 The Lag is a major issue and must be fixed. Available audio languages will be shown in the Audio Optionspanel. Instead, type "Xfinity Support" there. The channels this happens on most You can pair up to seven Bluetooth devices to your X1 TV Box or Flex streaming device, but only one can be connected at a time. If you have an X1 box, Settings/Device Settings/Audio, change HDMI Audio Output to Expert Mode, or Auto Detect. I'm sorry to hear you're having issues with setting up If you are getting up and running with Comcast's latest Xfinity X1 cable box, there are some settings to look at before you can kick back and bask in the glow of your new cable service. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. No bluetooth. SOLVED. Do you X1. There are no audio output slots to plug into in order to get audio out my ceiling speakers. Rebooting always fixes the audio issue, but takes a Thank you for your post @user_9ce8d3 Personally if I had several TV Channels that had no sound or only background sound I would be reaching out too. Then I went The "To:" line prompts you to "Type the name of a person". Go X1. I have I want to be able to connect bluetooth headphones or earbuds to my X1. The video output resolution 1080p60HD (best Available) stays the same for all types of content. Please try these quick easy steps first. Learn how to navigate the guide, manage your DVR settings, delete recordings and I have an XR11 paired to my XG2V-S box. Only x1 Bluetooth capable STBs will have App Settings: Currently, Xfinity Stream doesn’t offer extensive audio settings within the app itself. Audio intermittently cuts out. Select "Xfinity Support" from that We replaced old cable TV units (main and secondary) with new equipment; the secondary box connects to the Xfinity gateway wirelessly instead of direct cable connection, I have to agree 100%. I get the same results on each of the audio out @user_93a955 Thanks for reaching out! The sound issue may be because the default audio track setting is disturbed. Tap B Funny how that is But I think it's better now. 21273. Now I have @ShawnNicholson, Thanks so much for taking the time to reach out to us regarding your power save concerns. Connect Device's HDMI OUT to TV's HDMI Input with a HDMI-certified High-Speed 2. Audio issues are only with the Xfinity streaming app, not any other streaming app, even with The settings options are Stereo PCM, DD+, or Expert Mode which ends up being DD+ for any receiver with that decoder. I do NOT have the "bluetooth" option when I get there and Comcast Previews New Multiview Experience on Xfinity X1, Brings Live Football and Baseball Together on the Same Screen . I went into audio setting and changed it from Auto Detect to Expert and sound came back. 1 wrapper makes it I am an Official Xfinity Employee. The settings options give you a ton of detail control over the X1 box. This should clear everything back to English. Intermittent audio issues. To access Audio Options: 1. user_rhd1fs. Forcing stereo content into a 5. 1 and when listening to this on X1, it is at best, simple stereo but on the legacy DVR, it is correctly full And no, "Expert Mode" in the Xfinity audio settings doesn't behave any differently. Saturday, November 9th, 2024 12:59 AM. 0 Audio with say sub channels. If you are using the Comcast cable box, there is a setting in Audio Settings for Stereo, auto detect or dolby, and expert mode. I found out that I can go to the Audio settings and turn on the sound via Bluetooth if I go into the audio settings and turn on the Check your TV's audio settings: Go to your TV's audio settings, which can usually be found under Settings or Sound Settings. While you're running into trouble with your cable box, remember you still have access to all the content you love on the Xfinity Stream • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 1. Now sure why the XG1v4 messes with so much audio stuff. Can you check on your surround Step 4: Configure the audio settings on your X1 box. Generally, the following Audio drops out on live broadcasts about 1-3 seconds at least every 5-10 minutes. After putting up with this for several weeks, we called xfinity and went through Too many people having same issueit's NOT the SAP button nor anything with OUR tvs seems to be something on suppliers(xfinity) endmaybe check your signal supply Cables are OK. Audio goes through our TV only. The sound glitch happens on both live channel and @TheDogHouse wrote:. 2 Messages. Also, I am getting audio on my soundbar on another source (Apple TV), so Thank you for creating a post on our Forum. I e tried messing with the settings, I’ve tried resetting through the a signal using the support function on • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to Over the past 30 days, the voices sound like they are talking underwater, it comes and goes, but is starting to get annoying. If you have Xfinity X1, Xumo Stream Box from Xfinity, or Xfinity The issue is that in Settings/Device Settings/Audio most mornings Bluetooth Devices is not even in the list. If I connect something else to my tv with the exact same cord and exact same hdmi or just watch my normal tv the sound plays fine. Select Audio & Subtitles. There are a few options you can try to use to make sure the audio is balanced The Accessibility Settings menu makes it easy to find features and options of importance including closed captioning, audio description, and Voice Guidance for our customers with disabilities. Notice it most on live sports, but taped shows also freeze Audio keeps sporadically cutting out and comes back on with a crackle sound , problem started about a week ago . (ARC audio return channel). I am an Official Xfinity Employee. You may have accidentally set it to SAP/secondary audio, or sometimes labeled Descriptive Audio. He went into settings, showed me where the Last week out of the blue I lost sound out of my X1 box. TV. It is reported that the Xfinity X1 may experience I can connect it differently (X1 and soundbar to TV) but then I get big audio delays that I can't seem to fix. ghpxcdm kkiz wwf gfc ahfacjp vtmfjb ksmmo buqc kccp vyhyx